FAQ

FAQ

Age Requirement

The specified age of players at our website must be 18 years or older. Note that when registering an account, players must agree to the terms and conditions applied at the website.

How To Register An Account

At the homepage, players contact customer service by Live chat or Sky to request an account registration.

Players fill in the required information:

Name: Player provides a name according to identification, and matches the name of the bank account. This will make it easier to pay and confirm transactions later.

Date of Birth: Enter a valid date for verification.

Email address: This is a popular means of communication for online casino players. We will send notifications about all betting products, promotion information, .. So the email must be valid, used regularly to receive new notifications from us. 

Phone number: Please provide a valid phone number. Thus, during the betting process, if there is a problem, the player will be supported as best as possible.

Username: This is what the player will use during their participation at website. 

Password: Enter the password required by the online casino, ensure the character length (8 to 10 characters), contains letters and numbers. The password is absolutely not disclosed to anyone, so the new betting account is safe.

Forget Username or Password?

If a player forgets their username or password, the player should immediately contact customer service at the live chat box.

The easiest way to retrieve your password is to click on the “forgot password” box displayed under the “login” box. Next, the player fills in the required details. The player’s password will be reset and sent to a personal email.

What Is The Supported Currencies ?

Dollar and Bitcoin

How To Withdraw?

Please contact customer service. The staff works 24/7, quick and easy online support.

After the online casino confirms and approves the withdrawal, the money will be transferred to the bank account. The system supports many deposit methods, players can use international e-wallets such as Paypal, Neteller… and Bitcoin.

Is My Personal Information Secure?

We use modern technology, encrypt all player information and store it. We guarantees not to disclose personal information to anyone. Player information will be kept absolutely safe.

What Is The Meaning Of Wallets?

There are 2 main types of Wallets as follows:

Main Wallet: All stakes will be deposited into the player’s Main wallet. Players can use that money to bet on any game. When using money, players only need to withdraw or transfer to Product Wallet to deposit money for betting transactions.

Product Wallet: In Product Wallet, funds are used to bet on products such as:

Online fish tables

Live casino

Slot games

The amount in the member’s account can be transferred from “Main Wallet” to “Product Wallet” or from between “Product Wallets”.